We (Rustic Decor LLC) require a 90 day cancellation notice, in which everything will be refunded except the retainer which is: [30% of the subtotal] and any payment processing fees. Retainers are non-refundable, at any time. Cancellations within 90 days of your event will not be refunded.

To request a cancellation, please e-mail us

Re-Scheduling

In case this rental contract is forced to be cancelled due to acts of God, fire, flood, war, natural disasters, epidemic, weather, terrorism, crime, revolution, riots, labor disputes, accidents, civil disorder, government acts of regulations, or any extraordinary event or circumstance beyond the control of either us, Rustic Decor LLC, or The Client, within 90 days of your wedding/event, we will move your retainer free of charge to another date, if the new requested date is available. If the Client’s new requested date is not available, there would be no refunds applied for cancelling the original date. We will try our best to come to a respectful and mutual agreement between both parties involved.

If there are costs involved that have incurred for the original date, and cannot be credited nor rescheduled, such costs will not be refunded to The Client.

You may re-schedule your original event date, for any reason, up until 90 days before your original event date, if your new date is available.

Please note, the delivery start time-frames that you checkout with, are subject to change and are not confirmed up until 7 days before the wedding date as some deliveries may need to happen earlier or later than the one you choose. However, we will finish set-up no later than 1 hour before the ceremony start time, and we will be in contact through email regarding confirmation of delivery times prior to your wedding date, so that you aware of them.

Alterations

Alterations (additions, subtractions or changes) to your order can be made up to 7 days before the event date if there is availability of the requested item changes.

To request and receive approval of these alterations, please e-mail us at: [email protected] to check availability.

The Client may not alter the rentals in any way. This includes, but is not limited to, adding any of your own flowers (fresh or faux), removing flowers, or altering the shape of the arrangements. There will be damage fees applied to not adhering to this policy and we reserve the right to charge the customer's credit card on file for any of these damages, without prior notice.

Availability

We reserve the right to cancel this contract and your online order at anytime we feel that the obligations cannot be met by both parties (The Vendor and/or The Client) and we will be held blameless for this decision. If we initiate the cancellation of the contract, we will provide a full refund (including the retainer), minus any actual costs incurred up to that point that we inform The Client. We reserve the right to cancel and/or refund certain items after you placed your order if: the date is no longer available (but was not updated on the website), certain products are no longer available for the date requested, the amount ordered exceeded the limit available of that particular item, if a rental item becomes unavailable due to damage upon its previous return, (all efforts will be made to substitute another or a refund will be given for that particular item), or for any other reason.

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Integrity of Rented Items/Substitutions

All of the floral arrangements are made using faux florals (artificial florals made to replicate fresh flowers such as baby’s breath, roses, hydrangea, delphinium, and other flowers).

If a rental item becomes unavailable due to damage upon its previous return, all efforts will be made to substitute another or a refund will be given for that particular item. We reserve the right to make substitutions in the event the flowers need to be replaced or re-arranged due to previous return issues or if a flower/arrangement is no longer available to deliver on time. In this event, the integrity of the proposed color scheme will be maintained and flowers of similar look and size will be used. Rustic Decor LLC reserves the right to make substitutions in the event the flowers or decor received are not of the quality suitable to wedding/event. The integrity of the proposed look and color scheme will be maintained and flowers of equivalent value will be used.

Example: Faux white roses are shown on the online picture; 3 roses are damaged from the previous return; these roses will be replaced with the exact same rose type, or if they are unavailable, other faux white roses will be used to replace them instead. As another example: Red roses WOULD NOT be substituted for white roses. Due to various monitor settings on your computer the colors of the flower arrangements may look slightly different in person from what you see on your screen, I try my best to make sure that the image you see is as accurate as possible. Please review your screen monitor settings as well.

All rented items could have normal wear and tear due to declining condition that occurs over time, even though this Vendor has been regularly maintaining the rented items: by agreeing to this Terms of Service/Terms and Conditions (the contract), you understand this.